NEW 外資系製薬メーカー Digital Customer Engagement/部長/神戸

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勤務地	兵庫県神戸市
仕事内容	●Job Summary This company is seeking a highly skilled Digital Customer Engagement Specialist to join their team. This role is essential for understanding the customer journey and user experiences in the digital space, and for developing and enhancing digital channels and solutions for owned, paid, and earned media. The specialist will also oversee operational aspects to ensure seamless execution. He/She will report to Senior Director, Omnichannel Customer Engagement ●Key Responsibilities: ・Strategic Development: Create and implement digital engagement strategies to enhance customer interaction and satisfaction across all digital touchpoints. ・Customer Journey Mapping: Analyze and map the customer journey to identify opportunities for improving the digital experience. ・Solution Development: Develop and optimize engaging digital solutions for websites, social media, email campaigns, and other digital platforms. Work with Content Teams to effectively incorporate Content strategies and operations. ・Digital Channel Management: Manage and enhance both owned, paid, and earned digital channels, ensuring a cohesive and seamless customer experience. ・Operational Oversight: Oversee the operational aspects of digital engagement, including resource allocation, project management, and process optimization. ・Performance Analysis: Monitor, analyze, and report on digital engagement metrics to evaluate the effectiveness of strategies and make data-driven improvements. ・Collaboration: Work closely with Omnichannel Orchestration and Business Integrator Teams, Central Marketing Teams, Brand Teams, Sales, and IT teams to ensure alignment and integration of digital strategies. ・Trend Identification: Stay updated on the latest digital technologies and trends to continuously improve engagement strategies. ・Customer Interaction: Address customer inquiries and feedback through digital platforms promptly and effectively. ・Team Management: Lead and manage a team and foster a culture of continuous improvement and innovation. ・Capability Development: Lead to develop digital customer engagement capabilities for this company(both HCP and Consumers)
経験・資格	※求人情報の応募要件全てに該当しなくても、企業様に対して内々に打診したり相談することが可能な場合もございます。一つでも当てはまる方は前向きにご検討下さい。 ●Mandatory for Hiring ・Education: Bachelor’s degree in Marketing, Communications, Business, or a related field. ・Experience: Extensive experience in digital marketing, customer engagement (UX included), or a similar role, with operational management experiences. ・Skills: Strong understanding of digital trends and technologies, excellent communication and content creation skills, and proficiency in using digital analytics tools. Native level Japanese & Business level English ・Attributes: Strategic thinker, detail-oriented, and able to lead and collaborate effectively in a fast-paced environment. ●Preferred Experiences ・Experience with omnichannel marketing strategies. ・Familiarity with customer relationship management (CRM) systems. ・Certification in digital marketing or related fields. ・People management experience ※更なる詳細事項は、カウンセリング（面談）時にお伝えします。
企業データ	会社名 外資系製薬メーカー 資本金 100億円以上 従業員数 1000名以上 事業内容 医薬品・畜産薬の製造、輸入、販売、研究開発
Recruiting No.	02000692000980
ひとことコメント	創業時から研究開発に注力。特化した分野で確かな地位を築く。学閥なし、プロパー優遇なし、職位による差別なし。人物をフェアに見る社風。