求人情報詳細
NEW 野村證券株式会社 Workspace Endpoint Technology - Mobile Endpoint Engineer Lead
正社員
| 仕事内容 | Company Overview: Nomura is a global financial services group with an integrated global network spanning over 30 countries. The organisation provides a diverse, international technology environment supporting business operations, technical services, application delivery and enterprise change. Nomura is committed to employee development, inclusion, health and well-being. Job Overview: The Mobile Endpoint Engineer is a senior technical and operational leadership role responsible for the delivery of stable, secure and consistent mobile platform services across global regions. The role combines deep hands-on technical expertise with responsibility for line management, leadership and development of Mobile team resources within the Japan region. The role provides senior technical and operational leadership across Ivanti Neurons for MDM, Ivanti Endpoint Manager Mobile, mobile applications and associated mobile infrastructure services, while supporting Microsoft Intune Mobile Device Management capabilities as they are introduced. The position remains hands-on, covering device enrolment and provisioning, mobile application deployment, platform monitoring, complex incident resolution, change implementation, technical troubleshooting, security remediation and service improvement. The successful candidate will have strong mobile or platform operations experience, with the ability to lead technical resources, manage competing priorities, develop team capability, adapt to change and identify opportunities for process and service improvement. Responsibilities： [1] Senior Technical&Operational Leadership ・Provide senior technical leadership for Ivanti Neurons for MDM and Ivanti Endpoint Manager Mobile. ・Provide senior technical support for Microsoft Intune Mobile Device Management capabilities as they are introduced. ・Lead complex technical investigations across mobile device enrolment, provisioning, migration and lifecycle management. ・Lead the operation and support of corporate-owned and employee-owned mobile device services. ・Provide senior technical support for iPhone, iPad and MacBook device management. ・Manage and maintain mobile compliance policies, configuration profiles and device remediation activities. ・Oversee remote device management activities, including device retirement and wipe. ・Provide senior technical support for Ivanti Sentry, connectors and associated mobile platform services. ・Plan and coordinate platform maintenance, upgrades, migrations and lifecycle activities. ・Act as the senior escalation point for complex mobile platform, device and application issues. ・Remain hands-on in the diagnosis and resolution of complex technical issues and critical operational activities. ・Provide technical guidance and mentoring to other members of the Mobile team. ・Ensure operational procedures and technical knowledge are documented and shared across the team. ・Provide line management and leadership for Mobile team resources within Japan, including workload allocation, prioritisation, performance management and individual development. ・Coach and develop team members, promoting knowledge sharing, cross-training and succession of key technical skills. [2] Mobile Device Management&Platform Operations ・Manage and support Ivanti Neurons for MDM. ・Manage and support Ivanti Endpoint Manager Mobile. ・Support the implementation and operation of Microsoft Intune Mobile Device Management capabilities as they are introduced. ・Perform and oversee mobile device enrolment, provisioning, migration and lifecycle activities. ・Manage and support corporate-owned and employee-owned mobile device services. ・Manage and support iPhone, iPad and MacBook devices. ・Maintain mobile compliance policies, configuration profiles and device remediation processes. ・Perform and oversee remote device management activities, including device retirement and wipe. ・Manage and support Ivanti Sentry, connectors and associated mobile platform services. ・Perform and coordinate scheduled platform maintenance, upgrades and lifecycle activities. [3] Mobile Applications&Apple Services ・Manage and support the onboarding, packaging, publishing and deployment of mobile applications. ・Manage application availability through the corporate mobile application store. ・Coordinate and support mobile application testing, validation, pilot and rollout activities. ・Investigate mobile application installation, activation, authentication and synchronization issues. ・Support mobile application access requests and associated security groups. ・Manage and support mobile productivity applications, including Outlook, Teams and OneDrive. ・Provide senior technical support for Apple platform integrations and associated mobile services. ・Manage and support mobile application signing, certificate and publishing activities. ・Support Apple Business Manager services where required. [4] Monitoring, Incident&Service Operations ・Oversee and support monitoring and alerting across mobile platforms and services. ・Manage and resolve mobile incidents and service requests according to defined procedures. ・Provide platform-level operational support for mobile device management and mobile application services. ・Lead complex technical investigations, including the collection and analysis of logs, diagnostics and other evidence for root-cause analysis. ・Maintain the stability, reliability and availability of supported mobile platforms. ・Prioritise and triage issues in time-sensitive environments. ・Coordinate response to major or high-impact mobile incidents where required. ・Follow incident, change and release management processes. ・Manage vendor escalations through to issue resolution. ・Provide clear and timely updates during incidents and service disruption. ・Support platform resilience, recovery testing and operational readiness activities. [5] Security, Compliance&Access Management ・Support mobile security controls and platform compliance requirements. ・Support mobile application access controls and security-group administration. ・Assist with access management and entitlement review activities. ・Support mobile device compliance and security remediation activities. ・Participate in audit, risk and compliance activities relating to mobile platforms. ・Support approved risk-management activities for mobile capabilities and pilot deployments. ・Assist with the investigation and resolution of mobile security and configuration issues. ・Maintain appropriate operational records for mobile access and platform activities. [6] Platform Change&Continuous Improvement ・Support mobile platform changes, upgrades and maintenance activities. ・Participate in technical testing and validation before and after platform changes. ・Support pilot initiatives and new mobile capability evaluations. ・Assist with mobile service modernisation and future Microsoft Intune adoption. ・Support mobile device and application migration activities. ・Identify process and service improvements. ・Balance business-as-usual support with project and assignment-based tasks. ・Contribute to improvements in service reliability and user experience. [7] Documentation&Collaboration ・Create and update operational procedures, support information and mobile platform documentation. ・Contribute to user guides, knowledge articles and troubleshooting material. ・Support knowledge-transfer activities. ・Collaborate with engineering teams, regional teams and other stakeholders. ・Work with identity, network, security, messaging and desktop support teams. ・Work with mobile platform vendors to investigate and resolve technical issues. ・Maintain accurate incident, problem, change and service-request records. ・Use Microsoft Teams and Microsoft 365 to support operational delivery. ・Act as a communication bridge between Japan-based and global teams, supporting effective coordination in both Japanese and English. |
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| 経験・資格 |
※求人情報の応募要件全てに該当しなくても、企業様に対して内々に打診したり相談することが可能な場合もございます。一つでも当てはまる方は前向きにご検討下さい。
Requirements:Essential Skills&Experience: [1] Platform Support ・Experience working in a mobile or platform support environment. ・Experience investigating technical incidents and service requests. ・Ability to troubleshoot mobile platform, device and application issues. ・Ability to collect and review diagnostic evidence. ・Experience creating or maintaining operational documentation and procedures. [2] Mobile Device Management ・Mobile device enrolment, provisioning and lifecycle support. ・Mobile device compliance and configuration support. ・Corporate-owned and employee-owned mobile device support. ・Mobile device remediation, retirement and wipe activities. ・Understanding of enterprise mobile device management services. [3] Apple Devices&Services ・iPhone and iOS. ・iPad and iPadOS. ・MacBook and macOS. ・Apple enterprise mobile services. ・Mobile application certificate and publishing processes. [4] Mobile Applications ・Mobile application onboarding and deployment. ・Mobile application testing and validation. ・Mobile application installation and activation support. ・Mobile application authentication and synchronization troubleshooting. ・Microsoft mobile applications, including Outlook, Teams and OneDrive. [5] Service Management&Collaboration ・Incident and service-request management. ・Change and release management processes. ・Vendor support and escalation. ・Good documentation and process-creation skills. ・Microsoft Teams. ・Microsoft 365. ・Ability to work with global and regional technology teams. [6] Leadership&People Management ・Demonstrable experience managing and leading technical resources within an operational technology environment. ・Experience in objective setting, performance management and individual development. ・Ability to balance hands-on technical responsibilities with team leadership and resource management. ・Experience coaching and developing technical staff, promoting knowledge sharing and building capability across the team. [7] Language&Communication ・Business-level proficiency in both Japanese and English, with the ability to communicate effectively with local and global technology teams, stakeholders and vendors. ・Ability to communicate complex technical and operational matters clearly in both languages. Desirable Skills&Experience: Ivanti Neurons for MDM. Ivanti Endpoint Manager Mobile. Microsoft Intune Mobile Device Management. Ivanti Sentry and connectors. Apple Business Manager. Mobile application packaging, signing and publishing. Mobile security and compliance controls. Secure mobile connectivity and VPN services. Mobile platform monitoring and operational dashboard experience. Experience supporting mobile services in a global technology environment. Personal Attributes: Strong communication and interpersonal skills. Credible and confident when working with technical teams and stakeholders. Strong organisational and time-management skills. Able to balance hands-on technical responsibilities with people leadership. Adaptable and willing to develop new technical skills. Analytical and structured approach to technical troubleshooting. Able to collaborate effectively across teams, regions and cultures. Strong attention to detail and personal ownership. Able to prioritise competing operational and team demands. Able to identify and escalate technical, service and people-related risks appropriately. Proactive approach to service, process and efficiency improvement. ※更なる詳細事項は、カウンセリング（面談）時にお伝えします。 |
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| 想定年収 | ※ご経験、スキルにより応相談 | ||||||||||
| 勤務地 |
東京都江東区豊洲二丁目2番1号 豊洲ベイサイドクロスタワー
【受動喫煙対策の有無：有】
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| 福利厚生・待遇 | ●休暇・休業制度 ・育児/介護関連休暇・休業 ・年次有給休暇 ・傷病等休暇（有給） ・人間ドック休暇／二次検査休暇（有給） ・ワクチン休暇（有給） ・F休暇（有給） ・その他特別休暇（有給） その他にも下記のような特別休暇がございます。 ・慶弔休暇 ・赴任休暇 ・公職休暇 ・通院休暇（障がい者） ・海外勤務等同行休職 ●社宅制度 ●資産形成補助・手当 ・退職給付制度 ・従業員持株会 ・職場つみたてNISA ・野村グループ保険 ●両立支援 ・産前産後休暇／配偶者・パートナーのための出産・育児休暇（有給） ・育児休業 ・育児休業取得奨励金 ・介護休業 ・不妊治療休職 ・卵子凍結費用補助 女性社員が自身のライフプランを考えるうえでの選択肢を増やすための支援として、卵子凍結費用補助を行っています。 ・子の看護等のための休暇（有給） ・介護休暇（有給） ・育児時間 ・介護時間 ・託児所等費用補助 ●健康支援 ・健康保険（野村證券健康保険組合） ・健康診断（人間ドック） ・一部負担還元金（付加給付） ・ヘルスサポート ●成長支援 ・能力開発支援制度（Nomura Business Academy） ●柔軟な働き方・環境づくり ・在宅勤務制度 ・フレックスタイム制 ・ドレスコード ・グループ社内公募 ●その他 ・保養施設 ・カフェテリアプラン |
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| 取材班による独自解説 | 創業100年を誇る独立系大手証券。従来の仲介からコンサル中心のウェルス・マネジメントへシフトを進め、業界トップ級の実績を維持している。近年、Web3やAI活用といったデジタル化も推進し、異業種人材の中途採用も強化中。 日本を代表する独立系大手金融グループの中核証券会社。1925年（大正14年）創業の圧倒的な歴史とブランド力を誇り、個人から法人・機関投資家まで幅広い顧客基盤を有する。従来型の証券仲介業務から資産承継やコンサルティングを中心とする「ウェルス・マネジメント」領域へのシフトを進めており、同部門における顧客資産残高は175.8兆円に達するなど、国内金融業界トップクラスの実績を維持している。 キャリア観点では、金融プロフェッショナルとしての育成体制に定評があり、個人の適性やキャリア志向に応じた多様な選択肢が用意されている。近年は資産運用立国の推進や顧客ニーズの多様化に対応するため、ウェルス・マネジメント業務を中心としたプロフェッショナルの育成や中途採用を強化。他業種からの転職者や専門人材の受け入れを進めており、コンサルティングやデジタル知見を活かして活躍できるフィールドが広がっている。 なお、社名に略字の「証」ではなく本字の「證」が用いられているのは、1925年の設立時に登記された商号「野村證券株式会社」をそのまま継承しているためだ。「證」は言偏に「登（あきらかにする）」と書き、「事実を言葉で明らかにする・証明する」という意味を持つ。当用漢字制定後に多くの同業他社が「証券」へ改称するなか、創業当時の商号と「言明と信頼の証し」という本来の字義を守り続けている。 | ||||||||||
| Recruiting No. | 01005176001373 |
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